Refunds and Cancellations

Call +65 9862 7334 or message us on WhatsApp promptly with your order reference. Whether we can change or cancel an order depends on whether preparation, payment, dispatch, or collection has started. We do not promise a fixed cancellation window because fulfilment timing varies by order.

Contact us promptly with the order reference, a description of the issue, and useful photos where appropriate. After reviewing the circumstances, an approved remedy may be a replacement, corrected item, credit, partial refund, or full refund as appropriate.

If payment was handled by an external payment or delivery service, processing time and the route used to return funds may depend on that provider.

Table-booking submissions are requests until confirmed. Catering and private-event deposits, minimums, cancellation terms, and refund arrangements will be confirmed for the specific booking. Contact us as early as possible if plans change.

This policy does not limit rights or remedies available under Singapore law. We assess requests fairly using the order record, preparation and fulfilment status, the nature of the issue, and any applicable consumer-protection requirements.